Privacy Policy
This is the privacy policy of London Land Poole Limited – The Waterfront Poole, company number 13938659 (‘we’, ‘our’ or ‘us’).
Our registered office is at 12 Devonshire Street, London, England, W1G 7AB.
Introduction
This notice describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.
In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.
This notice applies to personal data collected through The Waterfront website (https://thewaterfrontpoole.com/).
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through The Waterfront website.
If you have any questions about how we process your personal data, including any requests to exercise your legal rights, please contact our team, through email to: info@londonland.group
Personal data we process
1. How we obtain personal data
The information we process about you includes information:
• you have directly provided to us
• that we gather from third party databases and service providers
• as a result of monitoring how you use the service
2. Types of personal data we collect directly
When you register for more information via our site we ask you to provide personal data. This can be categorised into the following groups:
• Personal identifiers, such as your first and last names
• Contact information, such as your email address or phone number
3. Types of personal data we collect from your use of our services
By requesting further information we process:
• Your name
• Information you contribute to the service
• Usage information, including the frequency you use our services, the pages you visit, whether you receive messages from us
4. Our use of aggregated information
We may aggregate anonymous information such statistical or demographic data for any purpose. Anonymous information is that which does not identify you as an individual. Aggregated information may be derived from your personal data but is not considered as such in law because it does not reveal your identity.
For example, we may aggregate usage information to assess whether a page of the website is useful.
However, if we combine or connect aggregated information with your personal data so that it can identify you in any way, we treat the combined information as personal data, and it will be used in accordance with this privacy notice.
The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.
If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
5. Information we process because we have a contractual obligation with you
When you request further information from us or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.
We may use it in order to:
• Verify your identity for security purposes when you use our services
• Provide you with our services.
We process this information on the basis that you have requested we use the information.
We shall continue to process the information until the contract between us ends or is terminated by either party under the terms of the contract.
6. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.
Where we process your information on this basis, we do after having given careful consideration to:
• Whether the same objective could be achieved through other means
• Whether processing (or not processing) might cause you harm
• Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.
For example, we may process your data on this basis for the purpose of:
• Improving our services
• Record keeping for proper and necessary administration of the business
• Responding to unsolicited communication from you to which we believe you would expect a response
• Preventing fraudulent use of our services
• Exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
• Insuring against or obtaining professional advice that is required to manage business risk
• Protecting your interests where we believe we have a duty to do so
7. Information we process because we have a legal obligation
Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have proper authorisation such as a search warrant or court order.
This may include your personal data.
8. Information we process to protect vital interests
Our social media sites allows you to post information with a view to that information being read, copied, downloaded, or used by other people.
We do not specifically use this information except to allow it to be displayed or shared.
We do not store it, and we reserve a right to use it in the future in any way we decide.
Once your information enters the public domain, we have no control over what any individual third party may do with it. we accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal data that you have posted. You can make a request by contacting us at info@londonland.group.
Use of information we collect through automated systems
9. Cookies
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit a website that uses them. They allow information gathered on one web page to be stored until it is needed for use at a later date.
They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered.
They can also provide core functionality such as security, network management and accessibility; record how you interact with the website so that the owner can understand how to improve the experience of other visitors; and serve you advertisments that are relevant to your browsing history.
Some cookies may last for a defined period of time, such as one visit (known as a session), one day or until you close your browser. Others last indefinitely until you delete them.
Your web browser should allow you to delete any cookie you choose. It should also allow you to prevent or limit their use. Your web browser may support a plug-in or add-on that helps you manage which cookies you wish to allow to operate.
The law requires you to give explicit consent for use of any cookies that are not strictly necessary for the operation of a website.
If you choose not to use cookies or you prevent their use through your browser settings, you may not be able to use the full functionality of the website.
We use cookies in the following ways:
• To track how you use the app
• To keep you signed into the website
Other Matters
10. Your rights
The law requires us to tell you about your rights and our obligations to you in regard to the processing and control of your personal data
11. Delivery of services using third party communication software
With your consent, we may communicate using software provided by a third party.
Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.
12. Data may be processed outside the UK
Data obtained within the UK could be processed outside of the UK.
We use the following safeguards with respect to data transferred outside the UK:
• The processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.
• The data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority
• We comply with a code of conduct approved by a supervisory authority.
13. Control over your own information
It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes.
At any time, you may contact us to request that we provide you with the personal data we hold about you.
At any time you may review or update personally identifiable information that we hold about you, by signing into your account.
To obtain a copy of any information, you should contact us to make that request.
When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
Please be aware that we are not obliged by law to provide you with all personal data that we hold about you, and that if we provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.
If you wish us to remove personally identifiable information you should contact us to make your request.
This may limit the service we can provide to you.
We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis.
14. Communicating with us
When you contact us, whether by telephone, through our website or by email, we collect data you have given to us in order to reply with the information you need.
We may record your request and our reply in order to increase the efficiency of our business.
We do not keep any personally identifiable information associated with your message, such as your name or email address.
15. Complaining
If you are not happy with our privacy policy, or if you have any complaint, then you should tell us.
When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.
We aim to investigate all complaints relating to user generated content. However, we may not be able to do so as soon as a complaint is made. If we feel that it is justified or if we believe the law requires us to do, we shall remove the content while we do so.
If your complaint reasonably requires us to notify some other person, we may decide to give that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that identify you or any other persons.
If a dispute is not settles then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the information commissioner’s office (ICO). We would, however, appreciate the opportunity you talk to you about your concern before you approach the ICO.
16. Retention Period
Except as otherwise mentioned in this privacy policy, we keep your personal data only for as long as required by us:
• To provide you with the services you have requested
• To comply with other law, including for the period demanded by our tax authorites
• To support a claim or defence in court
17. Compliance with the law
Our privacy policy complies with the law in the United Kingdom, specifically with the data protection Act 2018 (the ‘Act’) accordingly incorporating the EU General Data Protection Regulation (‘GDPR’) and the privacy and Electronic communications Regulations (‘PECR’).
18. Review of this privacy policy
We shall update this privacy notice from time to time as necessary.